Automotive Field Service Engineer (Flying Doctor)

Overview

In this role you diagnose and resolve complex vehicle faults to minimize downtime and ensure first-time-right repairs. You will support dealerships on-site and remotely across Italy, using OEM diagnostic tools to tackle electrical and drivability issues. You’ll document findings clearly and coach technicians, feeding insights into continuous improvement. This position combines hands-on diagnostics with cross-functional collaboration to support vehicle workshops and fleets.

Responsabilità

Provide on-site and remote diagnostic support to dealerships and repairers

Diagnose and resolve complex electrical, electronic, and drivability faults

Operate OEM diagnostic tools (e.g., wi

TECH, Diag

BOX) for diagnostics, flashing, and parameterization

Identify root causes using wiring diagrams and technical documentation

Support individual cases and broader fleet issues

Create clear technical reports and case updates

Coach technicians and provide hands-on guidance

Feed recurring issues into continuous improvement processes

Requisiti fondamentali

Strong experience in automotive diagnostics / technical support / workshop or field service

Proven ability to fix complex electrical/electronic faults

Hands-on use of OEM diagnostic tools

Confidence reading wiring diagrams and technical documentation

Experience working with workshops, engineering, or technical teams

Ability to support and guide technicians

Preferred: field-based or multi-site support, multi-brand OEM/importer technical support background

Clear communication

Coaching and mentoring

Collaborative mindset

OEM diagnostic tools (wi

TECH, Diag

BOX)

Modern vehicle systems: powertrain, ADAS, body electronics

Networks: CAN / LIN / Flex

Ray