F&B Outlet Manager

Overview

As F&B Outlet Manager at Hyatt Centric Milano Centrale, you will lead the rooftop outlet to deliver exceptional guest experiences while driving revenue. You will collaborate with cross-functional teams to uphold the brand promise and service standards. Your role includes upselling opportunities and resolving guest issues to maintain positive relationships. You will balance hands-on outlet leadership with strategic planning during peak periods to maximize profitability and guest satisfaction. This is an engaging opportunity to shape a premium hospitality experience within a renowned brand.

Retribuzione / Benefits

12 free nights at Hyatt hotels globally every year

Discounts at F&B outlets

International working experience with future international transfer

Brand exposure on a global hospitality platform

Responsabilità

Drive guest-focused service and upselling to maximize revenue per guest

Ensure brand promise and service standards are consistently delivered

Handle guest and internal complaints promptly and satisfactorily

Maintain positive relationships with guests and colleagues across departments

Spend peak-period time in the Outlet to supervise operations and ensure peak performance

Collaborate with management to forecast, budget, and optimize labor and purchasing

Foster clear, timely communication with team and other departments

Promote professional working relationships and a culture of service excellence

Requisiti fondamentali

At least 2 years of progressive hotel or related field experience

Associate degree and 3+ years related experience

Strong F&B service background

Clear verbal and written communication skills

Ability to stay composed under pressure and handle problems proactively

Knowledge of hotel department functions and interdepartmental coordination

Italian and English language proficiency

Experience with forecasting, budgeting, labor management, and purchasing

strong communication

customer-focused

problem-solving

forecasting

budgeting

labor management