Field Service Specialist

Overview

In this role you will perform field service on tissue machines at customer sites across EMEA and beyond, focusing on maintenance, troubleshooting, audits, and start-up support. You work independently or with Valmet specialists to deliver service excellence on site, enhancing machine performance, reliability, and customer satisfaction. The job combines hands-on field work with global collaboration in a dynamic, multicultural environment. You will contribute to safe, effective project implementations and long-term customer relationships.

Responsabilità

Perform field service on tissue machine sections (headbox, forming, pressing area including Visco

Nip, and reel)

Conduct inspections, preventive maintenance, troubleshooting, adjustments, and audits

Support installations, start-ups, shutdowns, and optimization activities

Prepare service reports, technical documentation, and improvement recommendations

Collaborate with customer technical teams to ensure high-quality service delivery

Support other services or project activities (maintenance, upgrades, measurement tasks)

Maintain safety compliance with Valmet guidelines

Represent Valmet professionally to build long-term customer relationships

Requisiti fondamentali

Minimum 5 years hands-on Tissue Machine field experience in one of: headbox/forming, pressing area (Visco

Nip), or reel operations/maintenance

Strong mechanical or process competence from field service

Ability to independently troubleshoot complex issues under time pressure

Excellent communication and customer-oriented approach; able to work in multicultural environments

Willingness to travel ~50% internationally and domestically

Good command of English; additional languages are a plus

Proficiency in basic reporting tools (e.g., Microsoft Office)

Valid B driving license

Proactive mindset with strong problem-solving and clear communication skills

customer-centric

communication

teamwork

mechanical/process knowledge

field service troubleshooting

start-up and commissioning support