Field Service Engineer, Italy

Overview

As a Junior Field Service Engineer, you will install, maintain, and repair Illumina instrument systems in field settings across Italy. You’ll troubleshoot on-site, coordinate service requests with cross-functional teams, and assist with new installations and validations. You’ll manage service parts and support opportunities with sales and marketing, while building strong customer relationships. This role offers hands-on learning in a customer-facing environment and contributes to meaningful health and genomics work.

Retribuzione / Benefits

bonus or commission

potential equity

flexible time off

summer shutdown

inclusive environment

zero-net pay gap

Responsabilità

Install, maintain, repair and upgrade Illumina instrument systems

Troubleshoot technical issues and provide on-site customer support

Coordinate service requests and drive timely resolutions

Support new instrument installations, including facility inspections and validation

Maintain service-parts inventory for effective interventions

Collaborate with sales/marketing on placements, upgrades and contract renewals

Build relationships with customers and internal partners

Participate in departmental projects to expand technical knowledge

Requisiti fondamentali

Engineering background or related technical field

Interest in hands-on troubleshooting with complex instrumentation

Exposure to optics and lasers (welcomed)

Familiarity with Linux, networked IT advantageous

Strong communication and customer-facing skills

Organizational and problem-solving abilities

Collaborative mindset and willingness to learn

Residence in Italy with a valid Italian driving license and up to 80% travel

Fluent Italian and English

Preference for candidates in Campania or Puglia

strong communication

customer-facing skills

collaborative mindset

optics and lasers

Linux

networked IT