Operations Manager | Payroll Solutions

Overview

In this role, you will lead automation and operational initiatives across Deel’s global payroll processes, building and refining AI-powered workflows with Akai. You will own cross-functional projects across 90+ countries, identify gaps, and surface insights for leadership through dashboards. You’ll troubleshoot AI workflows and drive efficiency, accuracy, and speed while maintaining strong controls and regulatory alignment. This is a hands-on, fast-paced position for someone who shapes processes from scratch and partners with engineering, product, and ops teams.

Retribuzione / Benefits

Stock grant opportunities

Optional flexible working office membership (IWG)

Total rewards program

Competitive pay in USD with local currency localization

Responsabilità

Manage day-to-day operational workflows and identify efficiency improvements

Support automation initiatives to reduce manual processes and improve accuracy and speed

Partner with cross-functional teams to streamline tools and processes for internal teams and customers

Ensure adherence to operational controls, compliance, and risk management

Contribute to fraud prevention and regulatory alignment through strong operational standards

Monitor performance metrics and escalate risks or gaps to leadership

Drive customer-focused process improvements to improve turnaround times and escalation handling

Expand and improve self-service options to reduce manual support

Coordinate operational readiness for new product or market launches with stakeholders

Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption

Track and report operational outcomes with insights and recommendations

Execute operational projects and strategic initiatives with senior leaders

Requisiti fondamentali

5+ years of operations experience in a fast-paced environment (Tech/Fin

Tech start-up a plus)

Comfort with building and troubleshooting AI workflows, not just using AI

Engineering background or equivalent technical exposure preferred

Experience mentoring small to mid-sized teams

Strong problem-solving and detail-oriented mindset with a solutions focus

KPI-driven with track/drive performance improvements

Exposure to process automation and operational tooling

Background in Fin

Tech, consulting, banking, or fast-paced startups preferred

Strong analytical skills with the ability to turn data into actionable insights (SQL familiarity a plus)

Collaborative team player with high energy and bias for action

collaborative team player

high energy

bias for action

AI tools and troubleshooting

automation tooling

SQL familiarity (data-to-insights)