HVACR Service Operation Team Leader

Overview

In this role you lead a field service team delivering best-in-class support for HVAC systems across North East Italy. You align service delivery with customer needs and the company’s service growth goals, driving resource planning, field operations, and ongoing skill development. You will coach technicians, manage scheduling and training, and monitor performance to ensure a superior customer experience. You’ll work with cross-functional leaders to optimize deployment and respond to market trends with a hands-on, results-driven mindset.

Retribuzione / Benefits

Flexible working time

Agile working

Meal vouchers of 10 euro

Company welfare

Salary range 45.000–61.800 per year

Variable components and additional company benefits

Responsabilità

Lead day-to-day activities of a field service team of technicians

Ensure high-quality service delivery, preventive maintenance, and parts inventories

Plan resources and deploy field teams to meet SLAs and customer needs

Oversee field service across North East Italy and ensure excellent customer experience

Set objectives, coach staff, and provide training and development

Develop and maintain communication with Service leader and peers on resource availability

Collaborate with manager and service delivery leaders to deploy resources consistently

Monitor field work, plan vacations, and ensure internal processes are followed

Report on competitors and trends relevant to service growth

Drive KPI performance and operational excellence

Requisiti fondamentali

Minimum 6 years field service experience in HVAC systems

Bachelor’s degree in engineering

Supervisory or team leader experience with team-building skills

Interpersonal, team, strategic thinking, and analytical abilities

Assertive, action-oriented, results-driven, with problem-solving under deadlines

Fluent in Italian; strong English reading/writing/presentation skills

Sales acumen; hands-on and can-do mindset

Proficient in Excel, Word, Notes

strong interpersonal skills

team leadership

strategic thinking

HVAC field service

resource planning

customer relationship management