Enterprise Customer Success Manager – Europe

Overview

In this role you will be the trusted advisor for a portfolio of high-value Eco

Struxure IT customers, guiding onboarding and ongoing value realization. You’ll lead strategic reviews, drive adoption of platforms like Data Center Expert, IT Advisor, Net

Botz, and IT Expert, and identify growth opportunities. You collaborate with cross-functional teams to ensure renewals, feedback, and continuous improvement. This is a chance to shape customer outcomes at scale in a fast-paced, impact-driven environment.

Retribuzione / Benefits

flexible work options

health and life insurance

paid time off

parential and care leave

learning platforms like Coursera

global career opportunities

Responsabilità

Build consultative relationships with VIP customers from onboarding through value realization

Lead regular strategic business reviews and ensure progress toward goals and KPIs

Provide tailored guidance and proactive recommendations for Eco

Struxure IT platforms

Identify opportunities for growth (e-learning, advanced services, cloud migration, integrations) and connect customers with solutions

Partner with Licensing & Renewals to drive seamless renewals and ensure up-to-date software/services

Share feedback with Commercial, Product, and Technical Support to elevate the customer experience

Forecast renewals, assess risk, and maintain strong renewal rates with Sales and Renewals teams

Collaborate cross-functionally with regional IT leaders, Sales, Services, and Product Management to deliver unified support

Stay ahead of industry trends and guide customers through updates and new features

Identify customer stories and recruit advocates for references

Requisiti fondamentali

proactive mindset that anticipates customer needs

strong relationship-building and influence to earn trust

ability to manage multiple accounts in a fast-paced environment

growth-oriented approach to identify expansion opportunities

communication

customer engagement

collaboration

Data Center Expert

IT Advisor

Net

Botz