Learning Manager

Overview

As Learning Manager in luxury retail, you drive client experience by training and coaching store teams. You implement brand culture, product knowledge, and selling skills to support store growth. You work cross-functionally with store, HR, and corporate Learning teams to scale impact through onboarding, coaching, and development plans. You stay hands-on on the shop floor to ensure adoption of training and measurable improvements. This role combines leadership, coaching, and strategic training delivery.

Responsabilità

Train and coach store teams to embody Brand culture, values and products

Partner with Team and Store Managers to implement learning progression aligned with business objectives and sales targets

Lead in-store coaching to elicit solutions and develop individual team members

Support Store Managers in building coaching skills and development paths for staff

Identify and nurture potential talent and create individual development plans

Provide ongoing performance feedback to Store Managers and HR on team progress

Ensure visibility of training activities to Store Management and monitor training impact

Collaborate with Corporate/EMEA on training projects and deliver country-level training

Facilitate onboarding for new hires and coordinate with HR on proactive staffing plans

Coordinate product training with Merchandising for launches and share best practices across stores

Requisiti fondamentali

Fluent in Italian and English

Significant experience in luxury retail

Strong training delivery and presentation skills using varied techniques

Excellent oral and written communication with ability to influence stakeholders

Proactive, structured, collaborative mindset

Good understanding of Power

Point, Microsoft Word and Excel

Travel flexibility

Minimum 5 years of experience

Ability to adapt in a fast-paced environment

proactive

collaborative

influencing能力

Power

Point

Microsoft Word

Excel