Team Manager

Overview

As Team Manager, you spearhead a high-performing team and champion the brand’s values to elevate client experiences. You will recruit, coach, and develop talent, building succession plans while nurturing long-term client relationships. Your role balances sales leadership with craftsmanship storytelling, ensuring exceptional service and product expertise. You work closely with cross-functional partners to boost business and uphold the Maison’s standards. This role offers impact through people development, client-centric service, and brand stewardship.

Responsabilità

Achieve monthly and annual team objectives

Lead, coach and develop the team with tailored development plans

Recruit, develop talents and secure succession in collaboration with Store Manager

Set and monitor individual and team goals, assess performance

Motivate the team to drive business and maintain a harmonious work environment

Foster product expertise and craftsmanship representation by the team

Build long-term client relationships using clienteling tools to deliver exceptional service

Drive business through floor management, visual merchandising, training and team animation

Lead by example with a refined, consultative sales approach

Ensure policy and operational standards are followed

Manage personal client portfolio alongside team responsibilities

Requisiti fondamentali

Minimum 5 years of experience in retail or luxury sales

Excellent client development and relationship-building skills

Strong organizational, leadership, and performance management abilities

Proficiency in Italian and English

High emotional intelligence, discretion, and empathy

Strong communication and listening skills

Passion for artisanal craftsmanship and heritage storytelling

Ability to work with cross-functional teams and influence without authority

Adaptability and resilience in a fast-paced environment

emotional intelligence

discretion

empathy

clienteling tools

visual merchandising

sales leadership