Specialist I, Customer Service

Overview

As Operations Specialist at ASM, you will support and optimize day-to-day operations to ensure efficiency, accuracy, and service excellence. You will act as a liaison among internal teams, logistics and stakeholders to drive operational effectiveness and align with business goals. The role focuses on data-driven insights, reporting, and coordinating cross-functional initiatives that improve processes and compliance. You will work on projects and system implementations, supporting change management and user adoption to enable scalable operations. This opportunity places you at the heart of ASM’s mission to deliver innovative semiconductor solutions and sustain a high-performance, inclusive,未来

Responsabilità

Execute and support daily operational activities to ensure business continuity and service delivery

Monitor operational workflows, identify bottlenecks, and implement corrective actions

Coordinate activities across departments to ensure alignment with business objectives

Ensure compliance with company policies, procedures, and regulatory requirements

Collect, analyze, interpret and publish operational data and performance metrics

Prepare regular reports, dashboards, and KPI scorecards

Identify trends, risks, and opportunities based on operational performance

Support operational projects, system implementations, and organizational initiatives

Track project milestones, action items, and deliverables

Assist with change management activities and user adoption efforts

Coordinate testing, training, and process documentation for new initiatives

Requisiti fondamentali

Bachelor in Business Administration

2-5 years of experience in operations, supply chain, customer service, logistics, or a related field

Strong analytical and problem-solving skills

Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite

Experience using ERP, CRM, or operational management systems

Excellent communication and stakeholder management skills

excellent communication

stakeholder management

problem-solving

Microsoft Excel

Power BI

Microsoft Office Suite