IT Infrastructure Service Manager

Overview

In this role you will lead continuous improvement of IT services and infrastructure to boost reliability, availability and security. You will shape the IT operating model, enhance monitoring and automation, and explore AI-based solutions with internal teams and external partners. You’ll drive proactive maintenance, KPI governance, and resilience with cybersecurity collaboration. This is a chance to help scale a high-performing infrastructure within a values-driven, inclusive culture. You will work closely with cross-functional teams to deliver measurable impact.

Retribuzione / Benefits

CCNL Tessile Industria

Indicative starting compensation: 50,000

annual bonus

smart working arrangements

meal vouchers

private health insurance

Responsabilità

Define and lead continuous improvement initiatives within Infrastructure Operations

Analyze operational trends, incidents, and systemic issues to implement preventive and corrective actions

Improve reliability and availability of IT services

Oversee evolution of monitoring and observability platforms

Define and monitor operational KPIs

Collaborate with infrastructure teams and vendors on preventive maintenance

Identify automation opportunities including AI-based solutions

Support adoption of AI and Generative AI technologies

Coordinate Problem Management and Root Cause Analysis

Partner with Cyber Security to enhance infrastructure resilience

Monitor vendor performance and drive improvement plans

Requisiti fondamentali

Bachelor in Computer Science

Minimum 5 years in IT Infrastructure, IT Operations, or Service Management

Experience in structured international environments

Experience coordinating vendors and outsourced providers

Knowledge of enterprise IT infrastructures

Knowledge of ITIL processes and Service Management best practices

Experience with ITSM platforms, preferably Service

Now

Experience with monitoring and observability tools

Knowledge of Microsoft Azure and AWS

Familiarity with automation technologies and tools

Knowledge of Vulnerability Management, Patch Management and Security Monitoring

Familiarity with cyber risk management and resilience principles

Experience using AI and Generative AI tools in a professional environment

Ability to identify practical AI use cases in Infrastructure Operations

Continuous improvement mindset

Strong analytical and data-driven approach

Structured problem-solving

Knowledge of enterprise IT infrastructures

Knowledge of ITIL processes and Service Management best practices

Experience with ITSM platforms, preferably Service

Now