Customer Interaction Specialist

Overview

In this role you will deliver prompt, friendly customer support to corporate clients across email, chat, and phone, helping with account management, transactions, and product features. You will troubleshoot issues, escalate complex cases with internal teams, and contribute to improving support processes. You’ll maintain high service standards while aligning with the company’s objectives and providing accurate platform guidance. This position offers a meaningful chance to shape customer experience in a fast-growing fintech environment.

Retribuzione / Benefits

Competitive salary

Private healthcare coverage for you and your family

Lunch Vouchers

Annual 500 career development budget

Mentoring programme and leadership progression

Flexible working options including 60 days work anywhere

Responsabilità

Provide excellent customer service to corporate clients via email, live chat and phone

Assist customers with financial services queries related to account management, transactions, and product features

Offer first-line software support, troubleshooting common issues and guiding clients through technical solutions

Investigate and resolve customer issues in a timely and efficient manner

Maintain a strong understanding of the Soldo platform to provide accurate information

Deliver service/quality standards to agreed levels

Document and track customer issues, ensuring queries are logged and followed up

Work closely with internal teams to escalate and resolve complex issues

Carry out other duties as requested by line manager

Requisiti fondamentali

Excellent communication skills with the ability to explain complex issues in simple terms

Strong problem-solving abilities and a can-do attitude

Ability to handle a high volume of customer inquiries while maintaining professionalism

Prior experience in customer service, ideally in financial services or software support

Basic technical troubleshooting skills or willingness to learn

Customer-centric approach with a strong desire to exceed expectations

Strong attention to detail and organizational skills

customer-centric

clear communication

problem-solving

basic technical troubleshooting

knowledge of financial services or Saa

S environments (nice-to-have)

familiarity with financial transactions/banking (nice-to-have)