Application Engineer Metal South West EU

Overview

Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You’ll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements. You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success.

Retribuzione / Benefits

flexible work hours

hybrid work model

work from anywhere up to 30 days per year

health and preventive care programs

employee share plan with Henkel matching shares

free canteen

Responsabilità

Line and/or process start-up support for products

Provide product recommendations and trials for new products

Deliver technical training and coaching to field sales and customers

Communicate with sales, marketing, PD, Innovation, and AE field teams

Consult customers on value-generating solutions for their processes

Identify opportunities to provide equipment solutions to enhance customer processes

Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce)

Leverage customer feedback to drive optimization in customer service and identify new business opportunities

Report quality issues or customer complaints to relevant parts of the organization

May supervise laboratory work for samples from customers and report results to customers

Promote internal SBU innovations and cross-account learnings

Requisiti fondamentali

Master's Degree in Chemistry and/or Materials

Practical laboratory skills

Analytical thinking

Strong team spirit and communication skills

Willingness to travel around 50% in Italy and Greece (and possibly abroad)

Fluency in Italian and English

team collaboration

clear communication

problem-solving

Practical lab skills

Analytical thinking

CRM experience (Salesforce)