ING Banking cerca Cards Product Expert a Milano. Settore: Consulenza. Sotto c’è il testo dell’offerta.
Overview
In this role you will own and optimize the end-to-end Cards & Mobile Payments journeys within a multidisciplinary agile squad. You’ll align card products and customer journeys with business goals, regulatory requirements and operational efficiency, driving customer experience improvements and digital adoption. You will collaborate with Product Owners, IT, Risk, Compliance, Legal and external partners to launch features and govern product evolution. This is a strategic, cross-functional role focused on innovation, performance and profitability across card and mobile payment domains. You’ll be at the heart of shaping the customer experience in a leading international banking environment.
Retribuzione / Benefits
Flexible Smart Working
Competitive base salary
Meal vouchers
Health insurance
Pension fund
Training and development opportunities
Responsabilità
Own end-to-end lifecycle of cards and mobile payments products and customer journeys
Gather and document business, customer and regulatory requirements
Prepare business cases, market analyses and functional requirements
Coordinate product development and enhancements with internal and external stakeholders
Support product launches, feature releases and implementation
Monitor KPIs and customer behavior through data analysis
Conduct process reviews to improve customer experience and operational efficiency
Analyze market trends and competitors to support product evolution
Prepare management reports and performance analyses for governance
Facilitate collaboration across multidisciplinary teams and remove impediments
Requisiti fondamentali
Experience of at least 2 years in the role
Ability to manage critical situations through good decision-making skills
Degree in Economics
Knowledge of the English language
Knowledge of innovative payments with focus on Mobile
Decision-making under pressure
Stakeholder management
Cross-functional collaboration
Mobile payments knowledge
Requirements gathering and documentation
Data analysis and KPI monitoring
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