IT Application Specialist – Digital Experience

Overview

As IT Application Specialist, you will own the management and evolution of digital/e-commerce applications, with a focus on Salesforce Commerce Cloud and related platforms. You will collaborate with E-commerce, Digital and Omnichannel teams to translate business needs into robust solutions, ensuring stable operations and continuous improvement. You will coordinate partners across the full delivery lifecycle and govern external tech suppliers to meet standards. This role sits in IT Digital Experience Applications at our Milan HQ and offers a chance to shape our online customer journeys at scale.

Retribuzione / Benefits

35.000 € to 45.000 € gross

Competitive Corporate Welfare Services

Responsabilità

Act as the functional and technical reference for Salesforce Commerce Cloud and digital/e-commerce applications, ensuring effective management and evolution

Partner with E-commerce, Digital and Omnichannel teams to translate business needs into functional and technical solutions

Ensure application stability, performance and continuous improvement, overseeing day-to-day operations and service management

Coordinate development partners and project delivery across the full lifecycle, from requirements and solution definition to deployment and post-release activities

Manage digital and e-commerce projects, ensuring alignment on scope, priorities, timelines and key milestones

Govern external technology partners, monitoring delivery, quality, timelines and adherence to agreed standards and ways of working

Requisiti fondamentali

Degree in Computer Science, Information Technology, Engineering or a similar discipline

3/5 years of experience in IT application management, digital/e-commerce technology or software development (Java

Script, HTML, React, CSS)

Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise e-commerce platform and headless CMS

Good understanding of e-commerce processes and digital customer journeys (web storefronts, product catalogue, content management, checkout, payments, order management and integrations)

Solid understanding of web technologies and application architectures (APIs, integrations, front-end technologies and common development patterns)

Good understanding of software delivery practices such as CI/CD, release management, testing and Agile methodologies

Strong communicator with both business and IT stakeholders

Highly organized and adaptable

Ability to manage multiple priorities and cross-functional workstreams in a fast-paced, international environment

Salesforce Commerce Cloud (SFCC)

Headless CMS

Java

Script